Standard Return Policy
What is 2b2buy’s Standard Return Policy
You can initiate a return for most new and unused items within 30 days of delivery for a refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery (see Product-Specific Return Policies for exceptions).
We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of merchandise.
- *This return policy does not apply to Marketplace Sellers. For the return policy on a Marketplace item, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller name
- *See our Refund Policy page for more details.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
**See our Product-Specific Return Policies for specific items exceptions and policies.
Products Returned After 30 days
- Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
- If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item
Return Policy Rules and Exceptions
- Non-Returnable Items
- Product-Specific Return Policies
- Oversized Item Return Policy
- International Returns
Our new online return process makes returning an item easier than ever. Just complete our simple, one-page form and receive your shipping label and return instructions instantly.
Please visit our How to Return an Item page for information about starting your return.
The following items are non-returnable and we offer no refunds:
- Undergarments and other intimate apparel
- Adult Products
- Body Jewelry (i.e. jewelry for body piercings)
- Body Lotions & Moisturizers
- Bubble Baths & Bombs
- Vitamins & Supplement
- Cleansers & Scrubs
- Clinical Skin Care products
- Shampoos, Conditioners & Styling Products
- Deodorants & Antiperspirants
- Diabetic Skin Care
- Face, Lip and Eye Makeup
- Face Creams, Face Cleansers, Face treatments & Moisturizers
- Feminine Hygiene
- Hair Color
- Hair Extensions & Wigs
- Hair Care Sets
- Hand Lotions & Moisturizer
- Nail Polish
- Massage Lotions & Massage Oils
- Shaving Creams & Lotions
- Sun Care
- Insect Repellent
- Factory-sealed sports collectible sets
- Gift Cards
- Club O Membership
- “As Is” and “Final Sale” items
- Men and Women perfumes and Fragrances, Fragrance gift sets
- Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened.
- Ink Cartridges
- Medical Items
- Memory Foam Mattresses opened or taken out of their plastic wrap
- Swimwear that has been worn, used, or has tags/liners removed
- Wine and perishable products (food items, chocolates, plants & flowers and wholesale flowers)
- Any CD, DVD, VHS tape, software, video game, and cassette opened or taken out of the plastic wrap
- Specially labeled designer apparel, handbags and accessories once security tags are removed
- Other select items, as noted on the product description page
Product-Specific Return Policies
Product-Specific Return Policies
Computers and Electronics
Computer and electronics follow our Standard Return Policy. Items must be returned in their original condition, unopened, to qualify for a full refund. We will issue a partial refund if the item is open, used, or returned late*. We may also subtract the original shipping charge and return shipping fees, unless the return is due to an 2b2buy error.
*See our Refund Policy for more details.
Large Screen TVs (larger than 50 inches)
Large screen televisions are shipped via freight carrier.
TVs larger than 50 inches can be returned in accordance with our Oversized Return Policy guidelines.
Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.
Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.
Televisions that are 50 inches or less follow our Standard Return Policy.
Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.
If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers is be given the opportunity to attempt to repair the item.
Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary
When contacting the manufacturer or our Customer Care team, please have the serial number and model number available. If you need further assistance please call us at 1-800-843-2446.
Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery.
Visit our Oversized-Item Return Policy for additional return information.
Jewelry, Watches and Accessories
We accept returns on jewelry and watches within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.
If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.
how to return an item, then follow the steps below:
- Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
- Use a trackable shipping method. We will request a tracking number for each item.
- Insure items valued at $500 or more for their full value.
- For security purposes, do not write on the outside of the package or directly on watch boxes.
NOTE: 2b2buy accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.
Jewelry and Watch Returns Condition Policy
We thoroughly inspect all jewelry and watch returns and assess them according to their condition:
|Excellent: (100% Refund)
||Good: (40% to 80% Refund)
||Fair: (0% to 40% Refund)
||Poor: (NO Refund)
If you are not satisfied with your order, Shoes.com will happily accept your return at no cost. Orders can be returned for up to 60 days from the purchase date.
Shoes.com issues only ONE free return-shipping label per order, even if that one order includes multiple items. If you are returning more than one Shoes.com item from the same order, you must initiate a return for each item you wish to return. You will only receive a free shipping label on the first item. Ship all items in the same box using the free label. Please contact 2b2buy Customer Care if you have any questions.
Marketplace Seller items do not follow 2b2buy’s standard return policy. You will need to contact the Marketplace Seller directly for return issues. Please click here for more details 2b2buy Market Place.
Oversized Item Return Policy
Oversized-Item Return Policy Overview
As indicated in our Standard Return Policy, you may also initiate a return for most new and unopened oversized items within 30 days of delivery and receive a full refund when returned in new and unused condition with all original materials included with the shipment.
You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
All returned oversized items are fully inspected upon their arrival back at our warehouse.
We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.
Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.
*By purchasing an oversized product, you authorize 2b2buy.com and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.
Damaged and Defective Returns
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project.
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
For delivery services requiring a signature:
- All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to 2b2buy Customer Care within 24 hours.
- If the item is severely damaged, note the Bill of Lading “Refused Due to Damage”.
- Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact 2b2buy within 24 hours of delivery.
Damage or Defects found after Delivery and Inspection
If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact 2b2buy.com to report the situation.
Make note of the following details:
- Package condition
- How it was received (left at front door, signed for), and description of the damage
Please do the following:
- Take several pictures showing the affected area(s).
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
- DO NOT ship the item back to 2b2buy.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, 2b2buy.com may issue a partial refund depending on elapsed time and condition of merchandise.
See our International Refund Policy page for more details.
Return Policy Rules and Exceptions
- Non-Returnable Items
Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.
- Products Returned After 30 Days
Because products decrease in value over time, we offer partial refunds for items returned more than 30 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the original and return shipping charges from your refund, as described in the Returns Policy.
- Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Exchanges and Replacements
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
International Return Instructions
To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.
- Print out the documentation provided (Commercial Invoice and/or Return Label).
- Place all items being returned in one parcel.
- Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary in order for your return to clear customs.
- Follow any additional instructions provided via email along with the return shipping address