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Shipment Damage in Transit

Shipment Damage in Transit


Shipment Damage in Transit


If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, “Refused due to damage” on the delivery receipt.


Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Care Team immediately.


Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery.


If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue and, in our sole discretion, we may:


  • Authorize a return.
  • Issue a replacement.
  • Issue a refund.



Mattresses Damaged in Transit


Upon delivery, inspect the mattress, foundation, or mattress set carefully before you sign the shipping receipt. Damaged or defective mattresses, foundations, or mattress sets only qualify for a full refund if you refuse the items at the time of delivery.